Want to Communicate Better?
The Spoken Word
We all could use a bit of help when it comes to communication. Whether it be in-house articles or a blog, via Social Media, or simply in your daily business emails to staff and customers.
We can also source free-use images to enhance your message.
Let us take care of the words.
You take care of business.
Hear Us Roar
Your tender bids are your chance to make your voice heard.
Correct tone and pitching based on potential client motivators will lead you to the top of their list.
We can provide all the answers on how your tender looks, feels and is read by potential suppliers.
Why take the chance with the same old boring tenders. Add some flair.
We will teach you how.
Announce coming events
Having a big sale, on-site celebrity, or another event? Be sure to announce it so everybody knows and gets excited about it.
Supporting your local team? Becoming a financial sponsor?
An article in the local newspaper and beyond will lift your status within a comunity.
They will remember your name.
Testimonials
Are your customers raving about you? Share their great stories to help turn potential customers into loyal ones.
Got a Voucher?
Running a holiday sale or weekly special? Definitely promote it to get customers excited about getting a sweet deal.
We can show you how
Share the big news
Press releases add impetus to what you are achieving. Let everyone know.
We can help you with Press Releases, a one-off announcement, or general advertising messaging.
This is not just bragging on social media.
Create real-life impactful announcements that can have people sit up and take notice of your brand
Display Your FAQs
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.
We can write them for you based on your customer queries.
Free up your staff to take care of what they are best at.
The Customer Experience
Staff Insight and Customer Analysis
ALL THRILLER - NO FILLER
A concise, honest insight into what your potential and existing customers are experiencing.
Your package on service intel can consist of one or a number of activities, depending on your needs.
All these forms of interaction offer your company the opportunity to assess any training needs and more importantly, employee compatibility and advocacy.
Use one method, or all four. Everything you want. Nothing you don’t.
In-Store
Our operative attends your store/s on a random day (or specific to an employee roster) and conducts himself or herself as a potential customer.
If specific product awareness, customer service, or sales ability is to be observed, we will provide a chronicle through your questions, our line of enquiries, or a combination of both.
The attendant can make a purchase or simply request information.
The ability for an attendant to interact on a visual basis can provide insight on physical presentation, employee confidence, and interpersonal skills required for any public-facing role.
Level of service, product knowledge, general manner as well as store navigation and appearance/ cleanliness, will be detailed in a report.
Telephone
Want something simpler?
Similar to in-store interaction but without face-to face encounter, telephone enquires still require a high level of product knowledge and the ability to provide superior customer service.
The same line of product questioning and awareness on the employee’s ability to interact with ad-hoc enquiries can offer vision on staff tone, product expertise and customer service attentiveness.
Level of service, product knowledge and general manner will be detailed in a report.
The written language should not be not a dying art form.
Customers still want concise, correct and service driven responses via their email enquiries
Email enquiries are sent and reported on for a vision on how directly to your in-house policies are being adhered to.
Responsiveness, correctness and service levels via certain prompts of your choosing are monitored and reported.
Level of service, product knowledge and general manner will be detailed in a report.
WebChat
With online interaction becoming the norm for time-poor consumers your website’s webchat feature offers a direct customer to employee interface.
Whether it is used for a simple call back presence, or a full call- to-action purchasing facilitator, an online chatting element can provide familiarity and ease of use to experienced internet customers and first time buyers alike.
Why not use it?
An operative can prompt your online chat assistance with product questions, delivery status queries or basic requests for information.
This new technological asset should no longer be dismissed as merely a convenience, but rather as a vehicle for valuable customer feedback.
Level of service, product knowledge and general manner will be detailed in a report.
The Best For Your Business
Staff Behaviour and Advocacy
Reporting on behaviours and treatment of customers by staff, both on the front line and beyond.
We will find the truth behind the smiles.
Complaints from suppliers? Let us get to the root of the cause.
Whether it's current policies, training issues or something more concerning, we will report on what is discoverable and what to do about it.
happy people